Digital Transformation and Information Technology (IT) Officer

Key performance areas

• Familiarise with system components and procedures under management/NamPost IT guidance.

• Maintain accurate records of technology-related assets, ensuring proper labelling and updates.

• Propose and support process improvements within the IT department.

• Identify and implement cost-saving initiatives in IT operations.

• Foster a high-performance culture among team members and ensure compliance with IT policies.

• Serve as the primary contact for IT incidents and service requests from staff and sales teams.

• Resolve or escalate IT issues promptly, ensuring clear communication with stakeholders.

• Manage workstations effectively and liaise with service providers to address inefficiencies.

• Support audit processes by providing necessary documentation related to projects.

• Ensure the operational integrity of PostFin's IT security infrastructure.

• Conduct regular risk assessments and implement appropriate security controls.

• Update and maintain IT security policies while keeping informed about security trends.

• Manage user access and perform regular security verifications on systems.

• Develop and oversee the implementation of a digital transformation strategy and support business operations to ensure system efficiencies.

• Assist with the allocation and setup of new IT hardware, coordinating with suppliers as needed.

Skills, Knowledge & Personality requirements

• Motivating and inspiring others through change.

• Strong verbal and written communication skills.

• Ability to explain complex technical concepts to non-technical stakeholders.

• Critical thinking and analytical skills to address challenges.

• Creativity in finding innovative solutions.

• Ability to work effectively with cross-functional teams.

• Skills in building partnerships across the organisation.

• Openness to change and continuous learning.

Educational and experience requirements

• Diploma in information technology or computer science, NQF 7 will be an added advantage

• Project Management Certification (Prince 2 or CAMP)

• Added advantage: Automation Certification (Certified Automation Professional (CAP) or Intelligent Automation for Banking)