Online Customer Complaint Procedures
At PostFin, we are committed to providing exceptional service and ensuring our customers are satisfied. If you have encountered an issue or have concerns about our products or services, we want to hear from you. Your feedback is invaluable in helping us improve.
Please complete the form below.
How to Submit a Complaint
Complete Our Online Form
Include your contact information, the nature of your complaint, and any relevant supporting documentation.
What to Expect
Acknowledgment
We will acknowledge receipt of your complaint within 1-2 business days.
Investigation
Our team will review the details of your complaint and conduct a thorough investigation. This process typically takes 7 business days.
Resolution
We will provide you with a response outlining the findings of our investigation and any actions we plan to take.
Follow-Up
If you are not satisfied with the resolution, you may request a follow-up review. We will ensure that your concerns are addressed promptly.
If you prefer to email us your complaint or wish to discuss it over the phone, please use our contact details below: