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Credit And Collections Officer

Ensuring timely loan assessments and conducting quality assurance checks for loan approvals and recommendations, in accordance with company policies and procedures. Additional responsibilities include monitoring loan repayments, managing arrears, and driving continuous improvements within the credit and collections operations.

 

This role requires strong analytical skills, a process improvement mindset, and the ability to maintain positive client relationships while ensuring compliance with company policies.

Vacancy Details

Location

Windhoek

Department

Credit And Collection Department

Contract

6-month fixed term Contract with the option to renew

Key performance areas

  • Assess and recommend approval/decline of loan applications based on viability and risk as per the authorized approval threshold.

  • Support seamless collaboration between sales, client services, and credit teams to ensure fast loan evaluations.

  • Contribute to the digitization of credit operations to improve processing efficiency.

  • Ensure loan evaluations align with PostFin’s policies and Credit Practices.

  • Monitor and calculate loan repayments, ensuring adherence to collection procedures and quality standards.

  • Address anomalies in collections and work closely with corporate payrolls to ensure accurate salary deductions.

  • Review and approve catch-up payment plans for clients with arrears, ensuring compliance.

  • Collaborate with legal teams on overdue accounts and implement necessary actions per policy.

  • Coordinate with Debt Collectors, Recovery Agencies, and Attorneys for timely loan recoveries.

  • Track and report on recovery performance, offering insights and suggesting process improvements.

  • Support colleagues during high workload periods to maintain workflow efficiency.

Skills, Knowledge & Personality requirements

  • Strong analytical and problem-solving abilities.

  • Knowledge of credit risk management and collections processes.

  • Ability to work under pressure, handle multiple tasks, and meet deadlines.

  • Attentive to detail, diligent and accuracy

Educational and experience requirements

  • Diploma in Finance, Business Administration, or a related field.

  • Certification course in Credit Analysis and/Collections will be an added advantage.

  • At least 2 years working experience in the financial services industry, specifically in credit and collections.

Other

  • Dependable

  • Service and solutions oriented

  • Ability to work under pressure and independently

  • Namibian citizen.

Closing Date: 12 February 2025

Candidates who comply with the above criteria and competency areas should submit letters of applications, certified copies of relevant qualifications together with a detailed curriculum vitae online, please apply below.​

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Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably.

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Note: PostFin is an Equal Opportunity Employer and operates in line with affirmative action guidelines.

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